Privacy Policy
Privacy Policy
Last updated: May 2026
This Privacy Policy describes how Stitch Lab ("we", "us", or "our") collects, uses, and protects your personal information when you visit stitchlab.pk or place an order.
Information We Collect
When you place an order or interact with our store, we may collect:
- Personal details: Name, phone number, email address, shipping address
- Order information: Products purchased, order value, payment method
- Device information: IP address, browser type, device identifiers (via cookies)
- Marketing preferences: Email/SMS subscription status
How We Use Your Information
- To process and deliver your orders
- To communicate about your order status, deliveries, and returns
- To send marketing communications (only if you've opted in)
- To improve our website, products, and customer service
- To prevent fraud and ensure secure transactions
Sharing Your Information
We share your information only with:
- Courier partners (to deliver your orders)
- Payment processors (for online payments)
- Marketing platforms (Meta, Google — only aggregated/anonymised data for ad performance)
We never sell or rent your personal data to third parties.
Cookies
Our website uses cookies to remember your cart, improve site performance, and measure ad effectiveness. You can disable cookies in your browser, though some features may not work properly.
Data Security
Your information is stored on Shopify's secure servers, encrypted in transit and at rest. Payment information is handled by PCI-compliant processors — we never store full card details.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Unsubscribe from marketing communications at any time
To exercise any of these rights, email us at hello@stitchlab.pk.
Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or a notice on our website.
Contact
Questions about privacy? Email hello@stitchlab.pk.